Our Company

PharMerica

Overview

Join our PharMerica team!PharMerica is aclosed-door pharmacywhere you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer anon-retail pharmacyenvironment. Our organization is inhigh growth mode, which meansadvancement opportunitiesfor individuals who are looking for career progression!

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today!

Under the general direction of the Director, Client Services, delivers on the company’s value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica.

The ideal candida will be a licensed pharmacy technician, medical technician, or nurse with a LTC pharmacy background and Account management experience.

This is a remote position where you work from your home office; requiring 75% travel in and around the posted location. Ideal location to reside is within commutable distance to posted location.

We offer:Competitive payHealth, dental, vision and life insurance benefitsCompany paid STD and LTDEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environment

Short Term Incentive Bonus

If your passion is service excellence and top-quality care come join our team and apply today!

*Position will be posted for a minimum of 7 business days

Responsibilities

• Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients• Works with the Senior Living team to manage PharMerica’s Clients and customers.• Conducts and documents meetings with assigned clients• Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements.• Owns client issue escalation and resolution process.• Prepares for and participates in a client review process to include maintaining documents for such review.• Documents Client retention, upselling activities, and interactions, in PharMerica’s designated CRM platform• Owns proving insight and recommendations on pricing negotiation and contract renewals.• Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.• Prepares quarterly business review materials and client engagement call materials as assigned.• Conducts routine client-facing training for PMC products, tools and resources.• Provides educational materials to facilitate compliance with PMC procedures, tools and resources.• Supports solution selling or up-selling of PharMerica products and services.• Ensures an overall positive experience for the assigned client base.• Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.• Compiles Client reports and assists with CRM data management and issue resolution management.• Attend PharMerica corporate/networking events and conferences, as needed.• Mentor other associates as needed or required• Performs other tasks as assigned.• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education/Learning Experience• Required: Bachelor’s Degree in business or related field• Desired: MBA• Work Experience• Required: 3 or more years’ experience in client management or sales in Long-Term Care or related industries• Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.• Skills/Knowledge• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team• Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .

Salary Range

USD $77,000.00 - $79,000.00 / Year

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .

Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

Job LocationsUS-WA-VANCOUVER

ID 2024-143522

Line of Business PharMerica

Position Type Full-Time

Pay Min USD $77,000.00/Yr.

Pay Max USD $79,000.00/Yr.