Description

As an Administrative Assistant II floater for the Department of OBGYN, responsibilities include answering, screening and responding to patient phone calls, scheduling clinic appointments, confirming clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, filing, assisting with obtaining insurance pre-certifications and referral authorizations, process requests for medical records, process medication refill requests, and assist with processing disability and return-to-work forms for patients. The AA II will travel and work at other UCLA OBGYN clinics throughout the community as assigned by the supervisor for coverage. Work is assigned and reviewed on an as needed basis. This position works independently, receiving general direction from Supervisor (MSO), Clinical Director, COO and/ or faculty.

Salary Range: $24.57 - $34.87 HourlyQualifications

Required:

• Ability to work flexible hours and travel to department clinics, as assigned

• Reading skill sufficient to understand documents such as training guides and registration worksheets written to standard english text

• Skill in speaking on a one-to-one basis with persons of various cultural, economic and educational backgrounds to obtain information and explain admission/registration policies and procedures

• Interpersonal skill sufficient to interact diplomatically with the public in a high volume public contact setting and with members of the health care team

• Skill in writing legible, concise and grammatically correct documentation in standard English

• Skill in performing basic arithmetic operations such as adding and subtracting to determine financial eligibility or required deposits, maintaining statistics and performing cashiering functions

• Typing skill sufficient to input verbal or written data into University's EMR System with accuracy and speed

• Oral communication skills to conduct registration interviews

• General knowledge of medical diagnosis in order to correctly interpret referrals

• General knowledge of third-party, government programs and other sponsoring agencies

• Working knowledge of medical terminology

• Working knowledge of ICD-10 sufficient to code medical diagnosis

• Skill in telephone business etiquette and a working knowledge of multi-line telephones

• General knowledge of medical insurance providers including HMO's, PPO's, Medicare, managed care insurance companies, and Medi-Cal to determine co-payments

• Ability to maintain confidentiality of patient medical records and information

• Knowledge of Microsoft Word to type miscellaneous correspondence

Preferred:

• Bachelor's Degree

• Ability to translate English/Spanish

• Detailed knowledge of University's EMR System procedures

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.